These Terms of Use (“Terms”) govern your access to and use of the hartwell.com website and the AI assistants, contact forms, and related services offered by Hartwell Chemicals (“Hartwell”, “we”, “our”). By using the site you accept these Terms. If you do not accept them, please do not use the site.
1. Eligibility and business use
This site is intended for industrial and commercial visitors evaluating specialty chemical products for manufacturing purposes. You must be at least 18 years of age and authorized to act on behalf of your organization.
2. Use of the site
You agree to use the site lawfully and not to:
- Upload or transmit malware, viruses, or harmful code.
- Attempt to gain unauthorized access to any part of the site or its infrastructure.
- Harvest data, including scraping the AI assistants for training other models.
- Use our AI assistants to generate illegal, harmful, or misleading content.
- Misrepresent your identity, authority, or the purpose of your inquiry.
3. Product information
Product names, categories, specifications, and applications shown on this site are provided for informational purposes. All orders are subject to availability, a written quote, a purchase order, applicable safety data sheets (SDS), and the terms of sale that accompany each shipment. Nothing on this site constitutes a binding offer to sell or a guarantee of product availability, specification, or price.
4. AI assistants
Our chat and voice AI assistants are designed to help you explore products and route you to a human specialist. The information they provide is best-effort based on the data made available to them and should not be relied upon for regulatory, safety, or medical decisions. Always consult the current SDS and a qualified Hartwell representative before purchasing, storing, or handling any chemical product.
Conversations with our AI assistants may be recorded, transcribed, and reviewed by Hartwell personnel for quality, safety, and follow-up purposes.
5. Intellectual property
The Hartwell name, logo, brand marks, site design, content, imagery, and software are the property of Hartwell Chemicals and its licensors and are protected by applicable copyright, trademark, and other intellectual-property laws. You may not copy, modify, redistribute, or create derivative works without our prior written consent, except for ordinary business use (e.g. sharing product specifications internally with your procurement team).
6. Disclaimer of warranties
The site is provided on an “AS IS” and “AS AVAILABLE” basis. To the maximum extent permitted by law, Hartwell disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.
7. Limitation of liability
To the maximum extent permitted by law, Hartwell, its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the site or the AI assistants — including loss of profits, data, or goodwill — even if advised of the possibility of such damages. Our total aggregate liability to you for any claim arising from the site shall not exceed one hundred United States dollars (USD $100).
8. Indemnification
You agree to defend, indemnify, and hold harmless Hartwell from and against any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising from your use of the site, your breach of these Terms, or your violation of any law or third-party right.
9. Third-party links and services
The site may contain links to third-party websites or services that Hartwell does not own or control. We are not responsible for their content, privacy practices, or availability, and we do not endorse them.
10. Changes to the Terms
We may revise these Terms from time to time. The “Last updated” date above reflects the most recent revision. Continued use of the site after a change constitutes acceptance of the updated Terms.
11. Governing law and jurisdiction
These Terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-law principles. Any dispute arising from these Terms or your use of the site shall be resolved exclusively in the state or federal courts located in Harris County, Texas, and you consent to personal jurisdiction there.
12. Contact
Questions about these Terms should be directed to sales@hartwellchemicals.com (English / French) or sales@hartwellquimicos.com (Spanish), or:
Hartwell Chemicals
337 Garden Oaks Blvd.
Houston, TX 77018
United States