Hartwell Chemicals (“Hartwell”, “we”, “our”) respects your privacy. This policy explains what information we collect when you visit hartwell.com, interact with our AI assistants, or contact us directly, and how we use it to serve you across Canada, the United States, and Mexico.
1. Information we collect
We may collect the following categories of information:
- Contact information — name, company, work email, phone, industry and purchase interest you submit via forms or conversations with our AI agents.
- Conversation data — text and voice transcripts of interactions with our AI chat and voice agents, so our sales team can follow up with context.
- Usage and device data — pages visited, referral source, approximate region, browser type, and basic analytics collected automatically.
- Cookies and similar technologies — small files used to remember preferences (e.g. language), analyze traffic, and improve user experience.
2. How we use your information
- To respond to inquiries, provide quotes, send samples, and process orders.
- To follow up on conversations captured through our AI assistants or contact forms.
- To communicate product updates, technical documentation, and relevant offers — only if you have opted in or have an existing relationship with us.
- To operate and improve the website, detect fraud, and ensure platform security.
- To comply with legal obligations, including recordkeeping required under chemical regulations (REACH, TSCA, and equivalent Canadian and Mexican frameworks).
3. Service providers we use
We share data with a limited set of trusted service providers who help operate the site and our communications. Each provider is bound by written data-protection obligations and may only process your data on our instructions.
- Retell AI — powers our voice and chat AI assistants; processes the conversation while it happens.
- Resend — delivers transactional emails (quote confirmations, transcripts, lead notifications).
- Cloudflare — provides secure content delivery.
- Vercel / hosting provider — hosts the website infrastructure.
4. Legal basis (EEA / UK visitors)
If you are located in the European Economic Area or the United Kingdom, we rely on (a) your consent, (b) the necessity of processing to perform a contract with you or to take steps at your request before entering a contract, or (c) our legitimate interest in operating our business, as appropriate to the processing activity.
5. Your rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you.
- Request correction or deletion of your personal information.
- Object to or restrict certain processing activities.
- Withdraw consent where we rely on it.
- Lodge a complaint with your local data protection authority.
To exercise any of these rights, email us at sales@hartwellchemicals.com (English / French) or sales@hartwellquimicos.com (Spanish). We will respond within a reasonable timeframe and in accordance with applicable law.
6. Data retention
We retain information only for as long as needed to provide our services, meet regulatory obligations, or resolve disputes. Leads and conversation transcripts are generally retained for up to 24 months unless a longer period is required by law.
7. International transfers
Because our operations span Canada, the United States, and Mexico, your information may be transferred to and processed in any of these countries. We apply appropriate safeguards — including standard contractual clauses where required — to protect data during cross-border transfers.
8. Security
We use industry-standard security measures (TLS encryption in transit, access controls, least-privilege principles) to protect your information. No method of transmission over the internet is 100% secure, but we work to maintain best practices and review our controls regularly.
9. Children’s privacy
Our site is intended for B2B chemical customers and is not directed at children. We do not knowingly collect personal information from anyone under 16.
10. Changes to this policy
We may update this policy periodically. The “Last updated” date above reflects the most recent revision. Significant changes will be announced on this page.
11. Contact us
Questions, corrections, or requests? Reach us at sales@hartwellchemicals.com (English / French), sales@hartwellquimicos.com (Spanish), (281) 414-1873, or by mail at:
Hartwell Chemicals
337 Garden Oaks Blvd.
Houston, TX 77018
United States